This message is to remind families of a change to HCPSS contact tracing procedures (Links to an external site.).

In an effort to increase efficiency at notifying families, and to ease the burden on school nurses, health assistants and other school staff who had been handling contact tracing, HCPSS has contracted with Ameridial to manage contact tracing.

If your child is identified as a close contact of someone who has tested positive for COVID-19, you will receive a phone call and follow up email from Ameridial. Parents/guardians who do not answer the call will be left a voicemail and provided with a return call number. Please do not return the call to our school. We ask that you return the call to Ameridial at 888-984-3953, which will provide you with necessary information.

Additionally, if your child tests positive for COVID-19, please call Ameridail at 888-984-3953 to begin the contact tracing process. Ameridial is available to take calls from 7 a.m.-10 p.m. Calls received outside of those times will be directed to a voicemail. 

Ameridial deploys a Health Insurance Portability and Accountability Act (HIPAA)-compliant infrastructure to protect student’s/family’s medical records and other personal health information. Details on Ameridial’s privacy policy (Links to an external site.) can be found online.

More information on HCPSS contact tracing and additional health and safety details (Links to an external site.) can be found online.